Requests for changes to reservations will be assessed and applied on a case by case basis.

When giving 24-hours' notice in advance, we may be able to reschedule your reservation. Store events and experiences are non-refundable. Certain products with volatile pricing may not be returnable or subjected to additional restocking fees that reflect the current market price. Please get in touch if you have questions or concerns about a specific item. Professionally graded items, like CGC comics or BGS and PSA cards cannot be returned. Books removed from their shrink wrap or any item that is no longer factory sealed or removed from its original packaging. Please note that we keep video footage of every item that gets packed and shipped specifically so we can go back and check for errors and problems on our end.Ĭertain types of items cannot be returned, like opened card packs or boxes. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can always contact us for any return question at and issues Buyers may be responsible for return shipping which will be deducted from their refund. Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You’ll also need the receipt, packing slip or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, factory sealed product must be returned factory sealed. On prepaid pre-orders, you have 14 days after placing your order to request a cancelation which may be subjected to restocking fees (see below). We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

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